General Terms and Conditions
Company: Simple Hardware s.r.o.
Registered office: Nad Spadem 12, Prague 4, 140 00, Czech Republic
VAT ID: CZ05219183
Website / online store: www.simplehw.eu
1. Application of terms & conditions
These General Terms and Conditions of Sale are applicable to all sales concluded with customers on the website www.simplehw.eu. You agree that the information requested for the conclusion of the contract or the information sent during its execution will be sent by email. These General Terms and Conditions are available on www.simplehw.eu and they can be modified at any time and without notice by Simple Hardware, the modifications then being applicable to all subsequent orders.
2. Product information and orders
The essential characteristics of the product are indicated in the Product’s Page and in the datasheets and documentation of each device. Simple Hardware can update, improve the pages and withdraw from the sale of those products. You are informed about the availability of the product directly on the site. If the device is not available after your order, Simple Hardware will notify you immediately and offer a solution.
Delivery restrictions may be indicated in the product’s page. It is your responsibility to retrieve from the local authority in your country any limitations on the importation, import taxes and fees or any limitations on the use of the products or services you are considering ordering.
If you are unable to place the order on our site, please contact us via contact form or by email.
Your order can be changed at any time before its final validation. It will be definitively registered only after its final validation.
The acceptance of your order is confirmed by the sending of an email generated automatically by our website to the email address indicated during the order.
The order placed on our site is automatically canceled if the payment is not received.
The prices of products shown on the website are indicated in euros, excluding delivery costs. The amount of the delivery costs is calculated automatically according to each order. It appears on the summary of your order, before final validation. For deliveries outside the Czech Republic, the provisions of the General Tax Code relating to VAT are applicable. Any order delivered outside the Czech Republic may be subject to any local taxes, customs duties, dock dues and customs clearance fees at the time of delivery. Their acquittal is the responsibility of the client. Please contact the competent authorities of the country of delivery.
We offer the following payment methods for your orders:
- Credit card – By choosing the CREDIT CARD option to set the payment, you will be redirected to the secure payment portal to finalize it. Your card is processed directly by the bank with the highest level of security.
- Paypal – By choosing the PAYPAL option to set the payment, you will be redirected to Paypal to finalize it through your Paypal account.
- Bank transfer – By choosing to pay by BANK TRANSFER, your order will be shipped as soon as we receive your payment. After validation of your order, we will send you our bank details to proceed with the transfer.
We offer the following delivery methods for your orders:
- Standard (by post) – 8-10 days delivery time
- Express (by Fedex, UPS or similar service) – 2-3 days delivery time
In the absence of any indication, Simple Hardware shall deliver the ordered goods without undue delay and no later than 10 days after the conclusion of the contract if not agreed otherwise due to the current unavailability of the product.
Delivery takes place at the address indicated when placing the order.
Any risk of loss or damage of the goods is transferred to the buyer at the moment when the buyer or a third party designated by him takes physical possession of these goods. You must refuse delivery if the merchandise is damaged, missing or if the package has been opened or repackaged (except for customs clearance). In order to assist you in this process, we invite you to contact us via the CONTACT page.
6. Contact and after-sales service
For any request for after-sales support, we invite you to contact our services by going to the CONTACT page of the site.
7. Support service
If you require any support with device settings and integration (eg. help with integration into your backend, setup of specific modes etc.), please note that the cost of support service is 100 EUR per service hour.
The consumer buyer has a 14-day withdrawal period from the day on which the purchaser, or a third party other than the carrier and designated by him, physically takes possession of the property. Regarding orders for several items delivered separately, the withdrawal period begins on the day on which the buyer or a third party other than the carrier and designated by him takes physical possession of the last property. To exercise the right of withdrawal, the buyer must notify Simple Hardware of its decision to retract by a declaration without ambiguity. The buyer contacts the customer support through the CONTACT page. From the date of the notification of his withdrawal, the buyer has a period of 14 days to return, at his expense, the goods to the address that was indicated to him at the time of the delivery of his return number produced. Buyer’s liability may be incurred in the event of depreciation of property resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the goods. In the event of a withdrawal from the buyer, Simple Hardware will reimburse the purchaser all payments received from him, including delivery costs, except for the additional costs arising from the buyer choosing, if applicable, a delivery mode other than the least costly delivery method proposed by Simple Hardware when ordering. Simple Hardware shall reimburse within 14 days of the notification of the withdrawal using the same means of payment as used for the initial transaction, unless expressly agreed by the purchaser for the use of a different means.
All products on the site are subject to the right of withdrawal. However, the right of withdrawal may not be exercised in respect of: the supply of goods made according to consumer specifications or personalized, purchases made by professionals. Professionals (B2B) do not have the right of withdrawal.
When a problem arises with the goods, we invite you to contact our customer support department by visiting our website and using the CONTACT page.
The products are warranted by Simple Hardware against any defects in material or workmanship for a period of 12 months from the date of delivery, except for special conditions expressly stated. Software is not guaranteed by Simple Hardware. Simple Hardware does not guarantee external damage, damage resulting from improper use of the products, damage resulting from the intervention not approved by Simple Hardware.
Limitation: The seller’s guarantee is limited to the repair, replacement or refund in value of the goods recognized as defective by Simple Hardware, taking into account the use that has been made thereof and this at the free choice of the seller. Simple Hardware is solely responsible for ensuring the replacement of defective parts and the repair of damage to the goods supplied to the customer by him. The warranty does not therefore cover labor costs or those resulting from disassembly, reassembly and transport operations except in the case of standard exchange. Simple Hardware service can only be used within the scope of the commercial warranty or the legal warranty.
If the goods cannot be replaced by identical one, the customer will be offered equivalent or superior equipment, or money return.
Simple Hardware cannot be held responsible for the guarantee of breakdowns or damages resulting directly or indirectly from the following cases: Storage without protection or prolonged; Negligence, incorrect connection or handling, maintenance and use of equipment not in conformity with the technical specifications of the seller or the manufacturer or, more generally, a defective or awkward use; Addition of additional equipment or accessories to the equipment or use of any parts necessary for the operation of the equipment not complying with the technical specifications of the vendor or manufacturer; Mechanical, electronic, electrical or other modification or transformation made to the equipment or its connecting devices by any third party.
10. Reservation of property
The goods delivered to you and invoiced will remain the property of Simple Hardware until full payment of their price. Failure to pay in full the sum may lead to the claim of the goods by Simple Hardware, the return being immediate and the goods delivered at your expense and risks. During the period from the delivery to the transfer of ownership, the risk of loss, theft or destruction, as well as any damage you may incur, shall remain your responsibility.)
Simple Hardware collects information about you when you create your order on www.simplehw.eu or by email. This information enables us to carry out operations related to order processing, customer management and warranty application. The data will not be stored longer than 5 years in Simple Hardware database.
If you agree to receiving information and promotional offers from Simple Hardware, your data may be occasionally used for this matter by Simple Hardware. You can also unsubscribe from our newsletter at any time by following the instructions in the unsubscribe link at the bottom of each mailing received.
In accordance with the provisions of the GDPR, you have the right to access, correct, erase or restrict any of your data collected and stored by us. These rights can be exercised by contacting Simple Hardware directly via Contact form at www.simplehw.eu.